Privacy Policy

M&C Cleaning Solutions LLC · Orlando, Florida · Last updated: September 1, 2026

M&C Cleaning Solutions LLC ("M&C Cleaning," "we," "us," or "our") provides residential and commercial cleaning services. This Privacy Policy describes how we collect, use, and protect the personal information of our customers and website visitors, including information related to our text messaging (SMS) program.

1. Information We Collect

When you request or receive our services, we may collect:

Contact information: your name, phone number, email address, and service address;
Service information: appointment dates and times, service preferences, and service history;
Billing information: invoices, payment records, and payment method details (processed by our payment providers — we do not store full card numbers);
Communications: messages you exchange with us, including your consent or opt-out choices for text messages.

2. How We Use Your Information

We use your information to:

Schedule, confirm, remind you about, and perform cleaning services;
Send you appointment reminders and service notifications by text message (SMS), if you have opted in;
Send invoices, receipts, and process payments;
Respond to your questions and provide customer support;
Comply with our legal and tax obligations.

3. Text Messaging (SMS) Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service and scheduling, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with, or sold to, any third parties.

You receive text messages from us only if you opted in — by providing your phone number and consenting to receive appointment reminders and service notifications when booking our services (verbally, in writing, or through our customer portal). Message frequency varies with your service schedule. Message and data rates may apply.

You can opt out at any time by replying STOP to any message. Reply HELP for assistance, or contact us using the details below. After you reply STOP, we will send one final message confirming your unsubscription, and you will receive no further texts from us unless you opt back in by replying START.

4. How We Share Information

We do not sell or rent your personal information. We share information only with:

Service providers that help us operate — such as our scheduling and field-service software platform, payment processors, and messaging delivery providers — and only as needed to provide our services to you;
Our cleaning professionals, who receive the service address and schedule needed to perform your service;
Authorities, when required by law.

5. Data Security and Retention

Your information is stored in professionally managed systems protected by access controls and encryption in transit. We retain customer records for as long as needed to provide services and meet legal, tax, and accounting requirements.

6. Your Choices

Text messages: reply STOP to unsubscribe at any time;
Email: use the unsubscribe link or contact us;
Access or correction: contact us to review or update your information;
Deletion: contact us to request deletion of your data, subject to legal retention requirements.

Cookies and Website Analytics

Our website uses analytics and marketing cookies, including the Meta (Facebook) Pixel, to understand how visitors use the site and to show relevant ads on Meta platforms. This data does not include the content of your messages or service records. You can opt out of interest-based advertising at Meta Ad Preferences or through your browser settings.

7. Contact Us

M&C Cleaning Solutions LLC
Orlando, FL
Phone: (407) 541-7533
Email: mdasilva@mccleaning.us

We may update this Privacy Policy from time to time. The latest version will always be available on this page.